Customer Service – where frustration begins and ends

I’m currently having a bit of a melt down. Poor customer service is one of bug bears and I have been experiencing it left right and centre recently. From the nationwide pharmacy to a boutique spa hotel, it’s all the same…poor. If you run your own business or manage one, then please insist on excellent customer[…]

Make It Valuable

I was reading some online reviews for a business support programme that I was interested in. The programme offered by a well-known business person who has a very slick operation. A complaint was raised that whilst there was a myriad of positive reviews, it was difficult to find any that were not so great. What[…]

Customer Service – What?

I’ve been delivering customer service training to an IT department of a university. Things have certainly changed with the introduction of fees for students. Furthermore, with technology running ahead at the speed of light it can be challenging to provide for all of the wants and needs of an logged in customer base. Then you[…]

The 10X Rule

                The 10X Rule -The Only Difference Between Success and Failure – Grant Cardone This book is for you if you really want to achieve success in your business and life in general. In the 10x Rule Grant details what must be done in order to achieve your goals.[…]

Stop Focusing on Your Competition

In business we are told to keep looking at what the competition are doing, how they are doing it and who they are doing it with. There is a obsession with keeping up with the Jones’s and always poking your nose to see what next door has done with their house in comparison to yours. I’m[…]