Customer Service – What?

I’ve been delivering customer service training to an IT department of a university. Things have certainly changed with the introduction of fees for students. Furthermore, with technology running ahead at the speed of light it can be challenging to provide for all of the wants and needs of an logged in customer base. Then you[…]

The 10X Rule

                The 10X Rule -The Only Difference Between Success and Failure – Grant Cardone This book is for you if you really want to achieve success in your business and life in general. In the 10x Rule Grant details what must be done in order to achieve your goals.[…]

It’s All About Open Doors

I just had a chat a man I met back in July who works for IBM, he’s definitely the epitome of an English gentleman. Anyway we were chatting away and I don’t even remember how it came up, but he said… “It’s all about open doors, when you get an open door you have to[…]

Cold Calling – Nah!

  Recently my husband and I had a business meeting regarding purchasing a resource for our business and the person that we were meeting with started asking us questions about what we do. That old chestnut cold calling came up and the supplier expressed the difficulty he found in doing it. I completely understand it,[…]

Survival through sales

“I’ve never worked a day in my life without selling. If I believe in something, I sell it, and sell it hard.” Estée Lauder Selling is an aspect of everyday life and it is not just reserved for the car sales man. Every business no matter how big or small depends on new and repeat[…]

Closing the Sale – ABC

My background is in sales and I suppose it is something that has always come that little bit easier to me because of my personality. I am struck by how many people find it difficult but I suppose it’s because who don’t realise how integral sales is to their lives already. You are always selling in[…]