How to stop your business ideas from railroading you

I live and work with a man who has an idea a minute. Our business journey has been very interesting as he wrestles with the variety of ideas that come to him which all have some level of viability. It’s challenging as in order to grow a business you have to put a stake in[…]

Customer Service – where frustration begins and ends

I’m currently having a bit of a melt down. Poor customer service is one of bug bears and I have been experiencing it left right and centre recently. From the nationwide pharmacy to a boutique spa hotel, it’s all the same…poor. If you run your own business or manage one, then please insist on excellent customer[…]

Handling School Holidays & Business

Each school holiday brings a range of issues for those of us who have children and run their own business. Especially when your children are young it can be a real challenge to sort out child care and juggle work and home. In the modern world, the raising of children doesn’t get the kudos it[…]

Make It Valuable

I was reading some online reviews for a business support programme that I was interested in. The programme offered by a well-known business person who has a very slick operation. A complaint was raised that whilst there was a myriad of positive reviews, it was difficult to find any that were not so great. What[…]

Customer Service – What?

I’ve been delivering customer service training to an IT department of a university. Things have certainly changed with the introduction of fees for students. Furthermore, with technology running ahead at the speed of light it can be challenging to provide for all of the wants and needs of an logged in customer base. Then you[…]

Life After Working For Someone Else

If you have given up your 9:00 – 5:00 gloves and now work for yourself, and life is a little strange. You’re excited and you want to really make your business work, but sometimes you feel a little lost. Life after working for someone else is an odd experience as so many things that you[…]