47 & Counting – Changing Focus

This has been a really challenging year in so many ways; the death of my mother and my husband’s aunt, health, and business, managing loss and getting to grips with so many political, racial and social changes. So far this year has been a lot! Today, however, is my 47th Birthday and for the first time[…]

Customer Service – What?

I’ve been delivering customer service training to an IT department of a university. Things have certainly changed with the introduction of fees for students. Furthermore, with technology running ahead at the speed of light it can be challenging to provide for all of the wants and needs of an logged in customer base. Then you[…]

The 10X Rule

                The 10X Rule -The Only Difference Between Success and Failure – Grant Cardone This book is for you if you really want to achieve success in your business and life in general. In the 10x Rule Grant details what must be done in order to achieve your goals.[…]

The Power

                  The Power by Rhonda Bryne is a book that really helps you to focus your attention on what you want and what you need to do to get it. The premise is that you get what you focus on. We have all experienced this as when we focus[…]

How You Are Loosing Income In Client Meetings

You had a great meeting with your potential client it was an initial consultation and you got on really well. He seemed really eager and …Hey… so were you. He’s really interested in moving forward and so you tell that you will send him your information and then you can get started. And that is[…]

Survival through sales

“I’ve never worked a day in my life without selling. If I believe in something, I sell it, and sell it hard.” Estée Lauder Selling is an aspect of everyday life and it is not just reserved for the car sales man. Every business no matter how big or small depends on new and repeat[…]

Closing the Sale – ABC

My background is in sales and I suppose it is something that has always come that little bit easier to me because of my personality. I am struck by how many people find it difficult but I suppose it’s because who don’t realise how integral sales is to their lives already. You are always selling in[…]