Please read this carefully before using this site.

1. WHO WE ARE AND HOW TO CONTACT US

1.1 http://madelinemcqueen.com is a site operated by Narratively Limited (”We”). We are registered in England and Wales under company number 09014330 and have our registered office at 20-22 Wenlock Road, London N1 7GU. We are a limited company.

1.2 If you would like to contact us about any of the information contained within this Privacy and Cookie Policy you can contact Madeline McQueen by email at office@narratively.co.uk or telephone on 0203 137 1351.

2. WHAT INFORMATION WE COLLECT ABOUT YOU

2.1 We collect information about you when you or your company enquire about our services or enter into a contract with us for speaking engagements, 1-2-1 coaching or attending one of our workshops (Our Services). We will retain details and notes relating to the services you receive from us. We also collect information about you when you voluntarily complete customer questionnaires, participate in competitions or provide feedback to us.

3. HOW WE WILL USE THE INFORMATION WE HAVE ABOUT YOU

3.1 We will use information about you to enable us to carrying out Our Services.

3.2 We will retain your personal details, including contracts, invoices, coaching notes, questionnaires and feedback forms, for a period of 6 years, in order to comply with any legal obligations or deal with any disputes that may arise within this period.

3.3 We will not disclose your personal data unless required to do so by law, or with your explicit consent. Wherever possible we will discuss any disclosure with you in advance. We will never pass on your information to a third party for marketing purposes.

3.4 We may share your information with selected third parties including; business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you; analytics and search engine providers that assist us in the improvement and optimisation of our site; credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.

3.5 We will use your information to provide you with details about other services or products that we offer that we think will be relevant to you or of may be of interest to you.

4. MARKETING

4.1 We would like to send you information about products and services of ours which may be of interest to you. If you have consented to receive marketing you may opt out at a later date.

4.2 You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please email Madeline McQueen accordingly.

5. ACCESS TO YOUR INFORMATION

5.1 You have the right to request a copy of the information that we hold about you. If you would like a copy of some, or all, of your personal information please email or write to us at the following address; CP House, Otterpool Way, Watford, Hertfordshire, WD25 8HP.

5.2 If your personal details change, or it comes to your attention that the information we hold about you is inaccurate in any way please let us know and we will make the appropriate corrections.

5.3 If you have concerns about the way in which we have handled your data, or are not satisfied with our response to any complaint you may have made, you can complain directly to the Information Commissioner Office.

6. WHERE WE STORE YOUR PERSONAL INFORMATION

6.1 All information you provide to us is stored on our secure CRM system, in a locked cabinet, in our emails or on Dropbox.

6.2 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

7. OTHER WEBSITES

7.1 Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

8. COOKIES

8.1 This website has been powered by Squarespace and therefore, it uses some necessary cookies because they allow visitors to navigate and use key features on our site. For more information about Squarespace Cookie policy please visit the following link: https://www.squarespace.com/cookie-policy/.

9. CHANGES TO OUR PRIVACY & COOKIE POLICY

9.1 We regularly review our Privacy and Cookie Policy and will update this page when necessary. This Privacy and Cookie Policy was last updated on 26th September 2018